If your headsets are plugged into your computer and you cannot hear audio, try the troubleshooting steps below.
Adjust the playback device
This changes the audio device from which you will hear your general computer audio.
For example, if you switch this to your headset, then your email notification sounds, video streaming audio, and other audio will come through your headset. You can toggle this back and forth depending on your needs.
- Click on the volume icon in the taskbar.
- Click on the ^ at the top right of the window that pops up.
- Click on the device you want to hear audio from.
Adjust the default device
This changes the default computer audio vs. communication audio device. You can adjust this depending on your needs.
For example, you can set your built-in laptop speakers as your default computer audio device while at the same time setting your USB headset as your default communications audio device. That way, email notification and other system sounds will come through your laptop speakers, but when you pick up calls, call audio will switch to your USB headset.
- Right-click on the volume icon in the taskbar, then select Open Sound settings.
- If you're on an older version of Windows, the Sound Control Panel will automatically open. If you're on a newer version of Windows, a Settings window will open, but you can click Sound Control Panel on the right:
- In your Sound Control Panel's Playback tab, you'll set defaults for the devices you hear sound from. You can right click and select "Set as Default Communication Device" or "Set as Default Device" - sometimes this takes a few tries. If you need help, just contact the Help Desk.
- After you're happy with your Playback device settings, you'll want to navigate to the Recording tab to set defaults for the devices you want other people to hear sound from. (TIP: If people on a call say that you sound far away or distant, it might be that you have your Recording "default communications device" set as your built-in laptop speakers instead of your headset.)
Computer doesn't recognize audio device
If your computer isn't even recognizing your external headset or speakers, there may be an issue with the audio driver, the audio jack or USB port, or the external device itself. For this and any other issues, please contact the Help Desk and we'll help you determine next steps.