How do I update the Global Address List?

If your address list isn't updating automatically and contacts aren't showing up as expected, you might need to manually update the Global Address List (GAL) in Outlook by following these steps:

1. In Outlook, navigate to Send/Receive > Send/Receive Groups > Download Address Book
   1. Leave the default settings as is, there should be a box checked
2. Click OK
3. Restart Outlook

Still having issues? Open a ticket with the CTD Help Desk.