My Surface keeps freezing

Argh frustrating! Your Surface computer keeps freezing up:

Solution 1: Force restart

1. Press and hold the power button on your Surface for 30 seconds and then release it.
   1. The screen may flash, but continue to hold down the power button for the full 30 seconds.
2. Press and release the power button to turn your Surface back on.

If Windows doesn’t start, go to Solution 2.

Solution 2: Two-button shutdown (Surface Pro models and Surface Book only)

Important: Don’t use this process on Surface RT, Surface 2, or Surface 3.

Use this two-button shutdown process to ensure that your Surface is turned off completely. Here’s how:

1. Press and hold the power button on your Surface for 30 seconds and then release it.
2. Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.
   1. The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
3. After you release the buttons, wait 10 seconds.
4. Press and release the power button to turn your Surface back on.