Scenario: You've changed your name and would like to update your email address to reflect the change.
We can totally make that happen for you. Once your email address is changed, if someone sends an email to your old email address, you will still receive that email in your new inbox.
What you'll want to do next is open a ticket with the Help Desk.
Here's what to expect:
- First we'll ask HR to approve the name change request.
- Once approved, we'll need you to do the following:
- Save all your files to your network drive shares since there's a very remote chance that this name change could result in your losing access to locally saved files on your Desktop, My Documents, and other folders not located on the network drive shares.
- Sent out all the emails you need to send for the day and make sure there are no important email drafts in Outlook you want to save (these will be wiped with the change).
- Once you've confirmed that your files are saved to the network share drives, let us know when we can remote into your computer. We'll do the following on your machine:
- Rebuild your Windows profile so when you sign in, you'll sign in with your new username/email address.
- Rebuild your Outlook profile so when you reply to emails, you'll reply with your new email address, and all your old emails will sync with your new mailbox.
- Sometimes changes can take 1+ hours to sync. For example, if your organization uses Okta, your username in Okta may take a while to switch to the new one.
Please note the following:
After your name change, your coworkers will need to remove their Skype for Business and Outlook contacts they have for you, then re-add you under your new name. Here's our guide for fixing cached Outlook contacts.
You will need to reset your Skype for Business meeting conference ID and delete and recreate any future meetings.