Can I access Skype on my home computer?
Yes, but the help desk cannot support or install software on your personal computer.
Do my conversations get saved?
Yes, your conversations get saved in your Outlook under the Conversation History folder.
Do I need some type of audio device?
Yes. At the office, you will be provided a headset or handset that will connect to your computer so you can make and receive phone calls. If you have a laptop, most have an integrated microphone, speakers, and webcam.
How will I hear the phone ring for an incoming call if I have a headset?
Your computer speakers ring simultaneously with your headset so you can hear incoming calls. Your speakers need to be on and the volume audible to hear the calls. Navigate to the “Before your call, check your audio device” section for more details.
What if we have volunteer accounts or staff who move around to different work stations?
Your phone number is tied to your login. If you happen to use a different machine on a particular day, you will need to login with your credentials and your settings will be available.
For any further questions, please contact the HelpDesk.