If you connect your Surface Laptop to the dock but the monitor and peripherals don't connect, please try the following:
- Unplug the Surface Laptop from the dock
- Unplug the power adapter from the dock, it should be the round connected at the very end of the dock
- Wait 30 seconds and plug the power adapter back into the dock
- Connect the Surface to the dock if that doesn't work try flipping the magnetic cable upward
There appears to be an issue where certain external keyboard/mouse will not work (unresponsive) and flipping the magnetic cable upward resolves the issue.