How do I set up a Yealink phone?

Overview

This guide will help you get started with the CTD-managed Yealink phones located in your office, which are typically T56A models. 

Contents

• Step 1: Physically connect the phone
• Step 2: Sign into the phone
• Step 3: Virtually connect the phone to your computer
• Troubleshooting
  • How to find the MAC address
• How do I sign out?

Step 1: Physically connect the phone

On the back of the phone will be a port labeled "Internet" - plug an ethernet cable into this port on the phone, then plug the other end into a wall port. The phone should turn on. If it doesn't turn on, please try a few different ports in the office, then contact the CTD Help Desk if the issue persists. 

Step 2: Sign into the phone

1. If it prompts you to select a language, please tap English, then tap the checkmark.
2. Then you should see a generic sign-in page indicating two different sign in options. The differences are detailed below. 

Sign-on Option 1

Sign-on Option 2

If you tap Sign in on this device, you will need to use the on-screen keyboard (which may be less responsive) to enter your full email address and password, then approve a push notification from your mobile device.

If you follow the steps to log in with a code, the account that is signed in on your computer needs to be the one that will be signed in on your phone (otherwise you'll need to use an Incognito or Private browsing window). Navigate to microsoft.com/devicelogin on your computer. Enter the code shown on the touch screen of your Yealink phone. Sign in. (Note: If the phone is not connected to the office network, it may prompt you to approve a push notification on your mobile device if you have MFA set up).

Step 3: Virtually connect the phone to your computer

If the Yealink phone has a dedicated computer to go with it (i.e. you have a dedicated Yealink phone to go with your own work computer) and that computer has Bluetooth functionality, you can enable cross-device interaction for enhanced features between the phone and computer. That means your phone should recognize when you're on a Teams call on your computer, and your computer should recognize when you're on a Teams call on your phone. Additionally, you should be able to transfer a call from your computer to your phone and vice versa, among other additional features. 

To enable this functionality:

1. It's important to sign in with the same account on your computer, in Teams on your computer, and on your Yealink phone. 

2. On the phone screen, select the profile icon at the top right and then select Connect a device.

3. Select Find a device.

4. When the phone locates the computer, select Connect.

5. On the computer, select Connect.

6. Any questions on how to do this pairing, please contact the Help Desk.

Troubleshooting

If you run into any issues, please contact the CTD Help Desk with the following information:

• Have you already tried unplugging the phone, waiting 30 seconds, then plugging the phone back in? Yes or No
• MAC address of the device (see How to find the MAC address below)
• A screenshot or detailed description of the exact error message
• A detailed description of the steps leading up to the error
• Is the phone plugged in currently? Yes or No

How to find the MAC address

From the physical phone:

1. On the underside of the phone, there is a sticker that will have the MAC address of the phone. 

If the phone is not signed in:

1. Tap the Gear icon on the touch screen at the top right.
2. Tap Device Settings.
3. Tap About.

If the phone is signed in:

1. Just like using the Teams mobile app, you need to tap the user account at the top right of the touch screen.
2. Tap Settings.
3. Scroll down and tap Device Settings.
4. Tap About. (Note: There is a separate About option in the Settings menu and that is not the one you want.)

How do I sign out?

1. Tap the profile icon at the top right, then select Settings. 
2. Tap to sign out.