A common scenario: Someone calls your office's main line and, through a series of key presses, they finally land at a shared voicemail box and leave a message. Several staff members at your organization may have access to this shared voicemail box in order to check and respond to messages, but there has to be a method to this madness. We're here to help.
Navigating a shared voicemail box, otherwise known as an Office 365 group
You may notice that your shared voicemail box looks different than before. It still shows up as a secondary mailbox in Outlook if you scroll past your own mailbox, but it'll be nested under a "Groups" heading:
Once you click on the group mailbox, you'll see a single inbox. If you click on a message, you'll notice there is no option to Delete messages or move them to another folder, so you may wonder, "How am I going to know if someone else on my team has already responded to this message?"
The solution to your question is using the "Like" feature. Each message has a Like icon towards the top right of the message window (it looks like a thumbs up). Next to the Like icon is a dropdown arrow that will give you message actions, such as Replying to the message or Forwarding it.
After you have taken action on a message, you can simply click the Like icon.
Other staff will see a blue thumbs up on messages that have been "Liked". If they click on the message, they can click on the number next to the Like icon to see exactly which staff member Liked it (multiple staff can Like a message).
Now you can work with your fellow staff members to standardize the new workflow to your "Liking".
UPDATE: There is now an additional "Add Message" feature outlined here. See our guide here >>