Now that you're familiar with the Like method outlined in this article, here's a new feature recently added by Microsoft that we're dubbing the Message method. We still recommend using the Like method to keep things simple, but if you'd like to add notes to any calls you've replied to, you can use the Message method.
Within the Office 365 group shared voicemail inbox, when you click on a message, you'll see there is now an "Add a message..." option appended to the bottom of the message. Since there is no current way to A) see that there are UNREAD additional messages added to a voicemail or B) search through an Office 365 mailbox , we only recommend using this Message method as a way to keep minor notes about calls, if any notes are kept at all.
Let's walk through an example together:
- A caller called our auto attendant* and pressed a key press that led them to our Office 365 group voicemail box. They left a message, so we saw there was a new voice mail message in the Office 365 group mailbox.
- When we clicked on the new message, we clicked on the "Add a message..." bar that appears at the bottom of the email, which initially looks like this:
- We chose to click the "open message in a separate window" icon at the top right of that bar because we wanted more options, such as formatting text, adjusting the message recipients, adjusting the subject line, etc.
- In this example, we adjusted the subject line and body text. The default recipients are the phone number (it should always be a no-reply email address, but you can always double-check by looking at the email address associated with the number) and the Office 365 group.
- Once we clicked Send, a new message appeared in the Office 365 group mailbox. When we clicked on that new message, we could see A) the original voicemail message referenced, B) our test message, and C) another option to add a message. Some additional items to note:
- If you continue to add messages, they will be threaded within the original reply.
- The original reply will always have a blue corner at the top left to denote it is an added-message thread. Again, since there's no current way to see that there are UNREAD additional messages added to a thread and there is no current way to Search through an Office 365 mailbox , we only recommend using this Message method as a way to keep minor notes about calls, if any notes are kept at all.
*An auto attendant is that greeting that typically says, "Hello, you've reached our organization. Please press 1 to reach so and so," etc.