How to opt into and out of call queues in Microsoft Teams

Call Queues in Teams can be set up so that either call agents can opt in/out of queues or so that they cannot opt in/out of calls. If you have the option to opt in and out of Teams call queues, here's how you can toggle that on and off:

1. Click on your profile icon at the top right of the Teams window, then select Settings.
   
2. On the left navigation menu, click Calls, then scroll down to Call queues. Here you'll see a list of the call queues you are part of, and if there is a toggle switch, then you'll be able to simply click the toggle to opt into and out of calls from that call queue.