Something is wrong with Teams

One of the first troubleshooting steps to try when you encounter a Teams issue is to uninstall it, then reinstall it. The best part of this is that you can do this on your own with no administrative restrictions! (But absolutely let us know if you'd like assistance with this process!)

Part 1: Uninstall Teams

1. In the task tray at the bottom right of your screen, right-click the Teams icon and select Quit.
   
2. Click on the Windows Start Menu at the bottom left of your screen, then start typing Control Panel.
3. Once the Control Panel option appears, click to open it.
4. At the top right of the Control Panel window, click into the search bar, then type uninstall. When Programs and Features shows up, click Uninstall a program beneath it.
   
5. Scroll down to Microsoft Teams. Check the box to the left of Microsoft Teams to select it, then click Uninstall towards the top of the window.
   
6. It will silently uninstall Microsoft Teams. 

Part 2: Reinstall Teams

Once Teams is uninstalled, you'll want to grab the latest installer file directly from the Microsoft website. 

1. Navigate to this Microsoft page.
2. Click to Download for desktop. 
3. Under Teams for work or school, click Download Teams.
4. Once the file is done downloading, click it to run the installer. It shouldn't prompt you for administrator credentials and will instead silently install.

Eventually the Microsoft Teams app will open on its own and may ask you to sign in again. Once you're signed in, if the issue isn't resolved, please contact the CTD Help Desk for further assistance.