Scenario: Let's say you're on a Teams call or meeting. Someone calls you during your meeting and it rings you, even though you're already on a call!
When and why does this happen?
This can happen if someone calls your direct line.
This will typically not happen if someone calls a call queue for which you are a call agent (your status typically must be set to Available to receive calls from a call queue). This will also not happen if you are sharing your screen (doing so automatically changes your Teams status to Do Not Disturb).
How do I stop it from happening?
When it comes to muting all incoming call and message notifications while you're on another call, you have two options. You can either manually set your status to Do Not Disturb when you join the call, or you can simply adjust your Teams settings:
- In Teams, navigate to your Settings by clicking the ellipses (...) at the top of the window near your profile icon, and then click Settings.
- Navigate to Notifications on the left. Then next to Meetings and Calls, click Edit.
- Enable Mute notifications during meetings and calls by toggling the button on.
- Once you've selected any additional customized settings, simply exit the settings window.
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