There are several reasons why you may not be able to send emails or receive them. Here's a few things you may want to check:
- Is your mailbox running out of storage? You won't be able to send/receive email if you run out of space. See this guide here on storage issues.
- Are you connected to the internet? See this guide here on troubleshooting home network issues.
- Is Work Offline enabled? See the Turn off Work Offline section below.
- Are you able to receive emails, but emails are getting stuck in the Outbox?
Turn off Work Offline
"Work Offline" is sort of like an airplane mode for Outlook. It will prevent Outlook from connecting to a network, which then prevents you from sending or receiving emails. Sometimes this accidentally gets enabled. Here's how you turn it off:
- In Outlook, navigate to the Send/Receive tab.
- Make sure Work Offline is not toggled on.
Emails stuck in Outbox
Sometimes email data gets corrupted, which leads to them getting stuck in the Outbox (even if they did actually sent). It's likely that the hidden mailbox rule to move items from the Outbox to the Sent folder has failed for one reason or another. To resolve this:
- Manually move the emails that are stuck in your Outbox to your Sent folder.
- Note: If you'd like to verify that emails were sent or not, please open a ticket with the CTD Help Desk and include the date/time the email was sent, the subject line, and the recipients.
- Try sending a test message.
If the issue persists, please open a ticket with the Help Desk.
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