Troubleshooting Microsoft Multi-Factor Authentication

If you're having issues setting up Multi-Factor Authentication (MFA) through the Microsoft Authenticator app, here's some troubleshooting tips.

1. Typically before you can access Remote Desktop, you need to set up MFA first. See this guide on setting up Microsoft MFA.
   1. You can easily double-check this by navigating to your organization's remote portal website then:
      1. Click Webmail
      2. Log in with your full email address and password
      3. If it still prompts you to set up MFA, then delete the existing account from your Microsoft Authenticator app, if any, and then follow the steps on-screen to set up MFA.
2. If you're getting an error page instead of the setup page, you may have an existing Microsoft account that is interfering with the login page. In this case, try using an incognito/private browsing window. 
3. If you're using Safari, try using a different browser. 
4. Make sure you have push notifications enabled for the Microsoft Authenticator app. You may need to restart your phone if the push notifications don't seem to be coming through properly. 

If the above doesn't resolve your issue, please open a ticket with the Help Desk - include a detailed description of the steps you took, any screenshots of error messages, and we'll help get you on the right track.