Skype & Phones
All things Skype, call sound/audio settings, Polycom phones, and USB headsets.
Remote, Account, & Network Connectivity Questions
Issues relating to working remotely, accounts, WiFi, etc.
Emails & Microsoft Office
Outlook, Webmail, Word, Excel, etc.
Microsoft is rolling out a new communications tool that we think you'll like. Get started with Teams here.
Monitors, desktop/laptop computers, printers, etc.
Third Party Programs
Third party program installation request protocol and questions ranging from Adobe products to browsers.
CTD Guidelines & Policies
- Skype for Business User Guide
- Skype Calls Troubleshooting Guide
- Hotel, Airport, Starbucks WiFi Troubleshooting
- I'm working remotely and I can't log in
- How do I change my password
- How do I add/remove email on my phone
- I'm having email/calendar issues on my phone
- I can't find the Skype Meeting Icon in Outlook
- How do I allow others to see my Outlook calendar
- My computer does not turn on
- CTD Approved Hardware List
- Windows 10 Cheat Sheet
- Third Party Software Installation Request Process
- Contacting the Help Desk