CTD Guidelines & Policies
All things Teams!
Login/Account, Remote, & Network Connectivity
From login/lockout issues to WiFi troubleshooting on the go.
Emails & Microsoft Office
Outlook, Webmail, Word, Excel, etc.
General monitor, desktop/laptop computer, printer, and audio device issues.
Third Party Programs
From third party program requests to web browser questions.
- Contacting the Help Desk
- Third Party Software Installation Request Process
- Printable Quick Start Guide for Microsoft Teams
- Microsoft Teams Calls Troubleshooting Guide
- Getting to know chat history nuances in Microsoft Teams
- Teams, SharePoint, and OneDrive: What's the difference?
- Record a voicemail greeting in Teams
- I'm working remotely and I can't log in
- How do I change my password
- How do I troubleshoot internet problems from home?
- I can't connect to the shared drive
- How do I add/remove email on my phone
- I'm running out of email storage: Outlook mailbox cleanup
- I'm having email/calendar issues on my phone
- My computer does not turn on
- Best practices for maintaining your work-issued computer equipment
- CTD Approved Hardware List
- Windows 10 Cheat Sheet